Refund policy

Returns, refunds and warranty

Every Pixwalled piece is printed to order for you. Here is how returns, damage and our warranty work.

30 days to change your mind

You can return a standard (non-personalized) piece within 30 days of delivery, as long as it is unused and in its original packaging. Email support@pixwalled.com with your order number before sending anything back, and we will reply with the return address. Return shipping is paid by you, unless the piece arrived damaged or we sent the wrong item. Please pack it the way it arrived; you are responsible for it until it reaches us. We refund the price of the piece to your original payment method within 14 days of receiving the return.

Personalized pieces

Pieces made from your own photo or design are made to your specification, so they cannot be returned for a change of mind. This does not affect your rights if the piece is damaged or faulty, or the warranty below.

Damaged or faulty pieces

Glass is packed to travel, but if your piece arrives broken, damaged or printed incorrectly, please email support@pixwalled.com with your order number and a few photos of the piece and the box, ideally within 7 days of delivery, so we can sort it out quickly. Keep the packaging until we have replied. We will send a replacement or give you a full refund, at no cost to you. Please do not post broken glass back to us unless we ask you to.

5-year limited warranty

For indoor use, we warrant the print's adhesion to the glass and its color for five years from delivery. If the print lifts from the glass or the color fades under normal indoor use within that time, email support@pixwalled.com with your order number and a photo of the piece. If the claim is covered, we will replace the piece at no cost to you, including shipping. The warranty does not cover damage from improper installation or handling, or accidental damage such as drops and impacts. Its benefits are in addition to your other rights and remedies under the law.

Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Your statutory rights

Nothing in this policy limits the rights you have under the consumer law of your country. If you are a consumer in the EU or the UK, you also have a statutory 14-day right of withdrawal, set out in our Terms of Service; the 30-day return option above does not limit it.

Pixwalled is a brand of ArtDesigna KG, Hafengasse 16/1/6A, 1030 Vienna, Austria. Email: support@pixwalled.com.